Delivery & Returns

Shipping policy

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free shipping for all orders over $80 (AU) / $120 (NZ)

Country	Estimated delivery time	Price
Australia (Standard)	3 to 5 business days	$9.95
Australia (Express)	1 to 2 business days	$12.7
New Zealand	8 to 12 business days	$17.9

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Refunds, returns, and exchanges

We accept returns up to 14 days of purchase for change of mind on unworn, unused, undamaged items purchased at full price only, and we will refund the full order amount minus the shipping costs for the return.

Please note, due to hygiene regulations, we do not offer exchanges or refunds on items such as earrings. please choose carefully. items purchased using a promotional discount code as well as sale items are strictly no refund or exchange.

In the event that your order arrives damaged in any way, please email us as soon as possible at info.flaneurthelabel@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info.flaneurthelabel@gmail.com.